Returns & Exchanges
At Red Dot Boutique, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You'll also need to provide the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at over99plus@yahoo.com with the following subject line and details:
Subject: Exchange/Return [your order number]
Message Body:
- Full name
- Order number
- Email Address
- Item(s) to be shipped
- Tracking number (if applicable)
Red Dot Boutique
351 Ewing Drive
Pleasanton, CA 94566
Phone: +1 415-481-5428
Email: over99plus@yahoo.com
Important: Items sent back without prior notification by email and without a tracking number communicated in advance cannot be accepted.
Shipping costs are the customer's responsibility
Damages and issues
We want you to receive your order in perfect condition. If your item arrives damaged, defective, or not as expected, please reach out to us within 72 hours of delivery with your order number and clear photos - we will be happy to help. For requests submitted after this window, our stantard return and exchange policy will apply.
Exchanges
We encourage exchanges to ensure you get the perfect item. To make the process seamless, simply return your original item, and once your return is approved, we'll send out your exchange right away — no need to place a new order. This way, you secure your preferred item without waiting for a refund to be processed.
If your exchange request is accepted, please send the package using a trackable shipping method (such as USPS, UPS, or FedEx) to the address above
Returns
Customers are responsible for covering the shipping costs for returns
If your exchange request is accepted, please send the package using a trackable shipping method (such as USPS, UPS, or FedEx) to the address above
Items sent back to us without first requesting a return will not be accepted
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are typically processed within 5 business days to the original payment method
