Frequently Asked Questions

Once your order ships, you'll receive a tracking link by email. You can also check the status anytime on this page - just enter your order ID and email address

Orders are typically shipped within 1–3 business days after processing and dispatch

We ship only in the USA and Canada

You have 30 days from delivery to return or exchange your order. Items must be unused, with original tags and packaging inteact. Please note: the customer is responsible for the return shipping label. For full details, visit our Returns & Exchanges page

No problem. We offer a 30-day exchange policy from the date of delivery. As long as the item is unused and in its original condition, you can request an exchange for the correct size For more details, visit our Returns & Exchanges page

You can reach us via our email at over99plus@yahoo.com

Our team responds within 48 business hours, Monday to Friday, from 9:00 to 17:00 (PST)